Returns & Refunds

All sales are final. We do not accept returns or exchanges, and orders cannot be refunded once they are placed.

Why the policy is absolute

Everything we sell falls into one of two groups, and neither can be taken back. Products are prescription, compounded, or temperature-sensitive health items: once they leave our control we cannot verify how they were stored or handled, so they can never be re-dispensed to another patient. Lab panels and services are redeemed at our Fredericksburg office rather than shipped, and are used up the moment they are drawn or delivered.

Before you order

Please check the product, the strength, and the quantity before you complete checkout. If you are not certain a product is the right one for you, call the office at (540) 701-0407 or speak with Dr. Hoff before ordering — we would much rather answer the question first than have you hold something you cannot use.

If there is a problem with your order

If a parcel arrives damaged in transit, or the order you receive is not the order you placed, call the office at (540) 701-0407 within 48 hours of delivery. Keep the packaging and, where possible, photograph it — we will look into it with you and take it up with the carrier.

Orders we cannot fulfil

Prescription therapies require evaluation by a licensed physician and a valid prescription. Where the clinical requirements are not met, or where a product is unavailable or listed in error, we cancel the order before it is dispensed and refund it in full. That is a cancellation rather than a return — nothing has shipped.

See also our shipping policy and terms of sale.