Last updated: October 22, 2026

True You Health and Wellness ("True You," "we," "us") respects your privacy. This policy explains what personal information we collect through this website and our online store, how we use it, who we share it with, and the choices you have. It applies to trueyouhealthandwellness.com. We do not sell your personal information.

Information we collect

Information you give us. When you contact us, request an appointment, send a form, chat with our website assistant, or place an order, we may collect your name, email address, phone number, date of birth (to confirm you meet our age requirement), shipping and billing address, the products you order, and anything you choose to write in a message.

Payment information. Card payments are processed by our third-party payment processor. Your full card number is entered on the processor's secure page and is never stored on our website or servers. We receive confirmation of payment, the amount, the items ordered, and limited card details such as card type and last four digits.

Information collected automatically. Like most websites, we collect technical information when you visit: IP address, browser and device type, pages viewed, the page that referred you, and the date and time of your visit. This is collected through cookies and similar technologies described below.

How we use your information

To respond to your questions and requests and to schedule appointments.
To process, fulfill, and ship your orders, and to send order confirmations and receipts.
To verify age and eligibility for products we offer.
To operate, secure, and improve our website, including preventing spam and fraud.
To understand how visitors use our website so we can make it more useful.
To comply with legal, regulatory, and recordkeeping obligations.

How we share information

We share personal information only as needed to run our practice and this website, with service providers who process it on our behalf and are not allowed to use it for their own purposes:

Payment processing: billing and payment information is shared with our payment processor to complete your purchase and prevent fraud.
Order fulfillment and shipping: your name, address, and order details are shared with the pharmacy or carrier that prepares and delivers your order.
Scheduling: appointment requests are handled through our online scheduling provider.
Website hosting, security, and email: providers that host the website, protect it from spam and attacks, and deliver email on our behalf.
Website analytics: analytics providers (such as Google Analytics) that tell us how the website is used.
Website assistant: messages typed into our website chat are processed by an artificial-intelligence service provider to generate responses.

We may also disclose information when required by law, to protect the rights and safety of our patients, staff, or others, or in connection with a sale or transfer of our practice.

Cookies and similar technologies

Cookies are small files stored by your browser. We use:

Essential cookies that make the site work, such as remembering the items in your cart and your access to the patient shop.
Security cookies that help us block spam and automated abuse.
Analytics cookies that measure visits and page use in aggregate.

You can block or delete cookies in your browser settings. Some parts of the site, such as the cart, may not work without them. Our website does not currently respond to "Do Not Track" signals.

Health information

Protected health information you share with us as a patient is handled in accordance with applicable law, including HIPAA where it applies. Email and website forms are not a secure way to send medical details, so please do not include them; call our office instead.

Data security and retention

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted (HTTPS) connections. No method of transmission or storage is completely secure. We keep personal information only as long as needed for the purposes above or as required by law.

Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing messages. Depending on where you live, you may have additional rights under state law. To make a request, contact us using the details below. We will not discriminate against you for exercising your rights.

Children's privacy

This website is not directed to children under 13, and we do not knowingly collect their personal information online. Products in our store are available only to adults who meet our age requirement.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it last changed.

Contact us

True You Health and Wellness
904 Princess Anne Street, Suite 207
Fredericksburg, VA 22401
Phone: (540) 701-0407
Email: [email protected]

Privacy Policy