Returns & Refunds

We want you to be satisfied with every order. Because we ship health products — some of them prescription or temperature-sensitive — the policy below balances that against the safety rules we are required to follow.

Damaged, incorrect, or defective orders

If your order arrives damaged, incorrect, or defective, contact us within 7 days of delivery and we will replace the item or issue a full refund, including shipping. Please keep the packaging and, where possible, send a photograph — it helps us resolve it quickly and take it up with the carrier.

Unopened, non-prescription products

Unopened, non-prescription items in their original sealed packaging may be returned within 30 days of delivery for a refund of the product price. Original shipping is not refunded, and return shipping is the customer’s responsibility unless the return is due to our error.

Items that cannot be returned

For patient-safety and regulatory reasons we cannot accept returns of prescription medications, compounded preparations, or temperature-sensitive products once they have shipped — these cannot be verified or re-dispensed after leaving our control. Opened products and redeemed lab panels or services are likewise non-returnable. This does not affect your rights where an item arrives damaged, incorrect, or defective.

How refunds are issued

Approved refunds are returned to the original payment method. Once processed, funds typically appear within 5–10 business days depending on your bank or card issuer.

Starting a return

Call the office at (540) 701-0417 or use our contact page with your order number and what went wrong. Please contact us before sending anything back so we can confirm the correct address and, where relevant, how the item should be handled in transit.

See also our shipping policy and terms of sale.